Girl Code will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
All swimwear, bodysuits, intimate products, sale item's and gift cards are all final sale and non-refundable.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Girl Code 7 - 10 business days from the day we receive the returned package to process.
- ModelzWithBottlez will email you after the return has been processed to confirm what has been done.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return follow this link https://girlcode.store/a/returns
If your return is accepted instructions on how and where to send your package will be sent to you. Please note that return shipping address may not the same as the original shipping address therefore, items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, sorry no exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Our policy lasts 7 days. Any item that is returned more than 7 days after delivery, unfortunately, will be rejected, we won’t be able to offer you a refund or exchange.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged or missing parts for reasons not due to our error will be rejected.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less return fees if applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
-Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, accessories, sale items, and intimate items such as lingerie and shape wear cannot be refunded and are considered final sales.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and fees associated with a refund will be deducted from the total refund.
If you are shipping an item over $75, you should consider using a tracking service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When ordering please ensure your delivery address is correct since we will apply for a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.
The safety and security of our customers are the utmost priority of Girl Code. To this end, Girl Code seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Girl Code has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:
The billing address on the customer’s order does not match the credit card used in the transaction
The shipping address provided in the order is different from the billing address
Unusual shopping patterns
Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email firstname.lastname@example.org.
Girl Code will begin processing orders immediately. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 24 hours of ordering or a 20% restocking fee may be applied. Before issuing a refund we will have to have the product back in our possession before the refund process will be complete. Purchases must be returned in their original new, unused, unwashed, unaltered, and all tags must be attached, packaged, and sealed in their original package even if the item is repackaged, you will need the original package for this type of refund. We will need you to send your original receipt back. We will not refund without the original receipt inside the package before we issue a refund.
CANCELLATION BY GIRL CODE:
Girl Code reserve the right to cancel your order and/or refuse to accept subsequent orders in certain situations.
If the information given by the customer is deemed fraudulent
- If the customer is deemed high risk
If you have any questions please forward your questions to email@example.com
We reserve the right to modify this privacy at any time. We recommend that you review our site frequently for any changes.
CHANGES TO YOUR CONTACT INFORMATION:
If you would like to update your profile please email us with the changes to: firstname.lastname@example.org
COLLECTION OF INFORMATION:
In order to use the Girl Code website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support, and accounts, including email. Any information collected by Girl Code is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address, and credit/debit card information.
By using Girl Code, you represent that the information that is given to us is true and correct.
ALL CHARGEBACKS WILL BE DISPUTED automatically by Girl Code. It is your responsibility to follow the proper refund and return procedures set up by Girl Code so that we do not incur unnecessary fees and losses, by filing fraudulent claims that may cause damage to the company. It is your right to seek help when you have issues regarding your order, but we recommend that you first contact our customer service department and give us the opportunity to assist in issues regarding your order such as undelivered goods, items not as described, etc. It is advised that you should contact the company by email at email@example.com before disputing your order with your bank. We will immediately investigate the issue and work toward a positive resolution for our consumer disputes. We will not be responsible for any actions you take outside of our written policy and procedures. Any refund due to the customer after a chargeback will incur a normal refund fee that exceeds the 24hr allotted cancelation policy and any monetary damages incurred by Girl Code will likely be passed on to the customer. Including but not limited to overdraft fees, bank fees, etc. associated with the unjustified chargeback initiated by the consumer.
WE FIGHT AGAINST FRAUD:
We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays in your shipping time. It's best to make sure your shipping address matches your billing address to ensure a quick delivery.
PLEASE CONTACT US WITH ANY QUESTIONS INFO@GIRLCODE.STORE